Returns & Exchanges

At Medik8, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for products in their original condition.

1

Initiate Your Request

Visit our online returns portal or contact our customer care team with your order number and the reason for your return.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

3

Ship Your Return

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

4

Receive Your Refund

Once our laboratory team inspects the returned items, we will process your refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing